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FAQs
(Pronounced: huh-rye-yuh)
"Hiraya" comes from the ancient Filipino phrase "Hiraya Manawari," and it translates to the "fruit of one’s hopes, dreams, and aspirations."
Essentially, it’s about manifesting your dreams.
We’re here to help make your dream of traveling the world come true—minus the hassle of the logistics.
Yes! Depending on how far in advance you book, we may be able to divide your trip balance into interest-free weekly, biweekly, or monthly payments, with the balance paid in full by the final due date.
We’re also FlexPay certified, which may allow qualified travelers to continue making payments with simple interest even after their departure date if they qualify.
Because online booking sites won’t remind you to pack your charger or leave you to argue with a robot about your delayed flight. We handle the chaos, so you can focus on more important things. In addition, depending on how far in advance you book, we may be able to split your vacation into interest-free monthly payments with no credit check required!
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1. You Inquire, We Inspire – Fill out a form, and we’ll follow up with any questions.
2. We Work Our Magic – We research and craft the best options just for you.
3. You Tweak, We Perfect – Review your proposal and request any changes.
4. Booked & Busy – Once you make your selections and the proposal is approved, we take care of bookings, invoices, and pre-departure details.
5. Jet Set & Relax – Your deposit is refunded on departure day and a receipt is sent to you (depending on the package that you opted for). Otherwise, you just enjoy your vacation with the peace of mind that we're just a call or text away if you need anything!
Absolutely! We take your travel plans seriously, which is why the agency is fully insured with Errors and Omissions (E&O) coverage. This means that if there’s ever an unintentional mistake or oversight on our end, you’re protected. It’s all part of our commitment to giving you peace of mind and making your travel experience as smooth and worry-free as possible. Feel free to reach out if you have any questions—we're here for you!
Your trust and privacy are extremely important to us. We only use only secure, PCI-compliant systems to handle your information. These systems meet the highest standards for protecting your data. You can also review our comprehensive Privacy Policy by clicking HERE for full details on how your information is used and safeguarded. If you have any questions or concerns, feel free to reach out directly.
Since we pay our suppliers directly and not through the agency, we only accept debit and credit cards at this time. Unfortunately, cash, checks, and bank transfers are not accepted. This helps streamline payments and ensure a smooth transaction process for both you and our suppliers.
Yes, we offer travel insurance, and trust us, it’s definitely worth having! Think of it as your trip’s safety net—if your flight gets canceled or something goes wrong, it’s there to help. A lot of people skip it because they think their health insurance will cover them, but keep in mind that many health insurance plans may not cover claims outside the U.S. or assist with pre-existing conditions. So, it’s important to read the fine print. We always recommend adding travel insurance, especially for international trips or if you have special health considerations, so you can enjoy your trip without worrying about the “what-ifs.” We’re happy to get you a quote or refer you to an insurance pro if you have any more questions!
For bookings outside of the United States, be sure to check your passport’s expiration date—because nothing says “oops” like getting to the airport and finding out it’s expired! Also, some countries like to play hard-to-get with visas, so we’ll make sure to send you all the resources to get set with the right paperwork. We’ll handle the details so you can focus on the important stuff—like what snacks to pack!
Learn more about our referral program here: https://www.hirayaholidays.com/referral
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